Payment Policy
Cancellation & Refund Policy
You pay the driver in cash on transfer day, or by card online when you book. Cancellations more than 24 hours before pickup are free. Within 24 hours of pickup the booking is non-refundable.
Refund Policy
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Free cancellation more than 24 hours before pickup — nothing to pay.
⏱
Within 24 hours of pickup — non-refundable.
✕
No-show — no refund. Driver waits 30 minutes at the pickup point.
⚡
Force majeure (cancelled flight, cruise schedule change documented) — free cancellation, nothing to pay.
To request a cancellation, contact us via WhatsApp with your reservation ID.