Question 1

How will I find my driver?

Accepted Answer

We send a WhatsApp message 30 minutes before pickup with your driver's name, photo and phone number. The driver comes directly to your hotel door, the airport curbside, or just outside the cruise terminal — you don't have to look for anyone.

Question 2

What if my flight is delayed?

Accepted Answer

We track your flight number in real-time. If your flight is delayed, your driver simply adjusts to the new arrival time at no extra charge.

Question 3

Is there an extra charge for luggage?

Accepted Answer

No — luggage is included. We use 7-seater vans with a generous luggage area; if you have unusually large items (surfboards, oversized bags), let us know in the booking notes.

Question 4

Can I request a child seat?

Accepted Answer

Yes, free of charge. Mention age and weight of the child in the booking notes and we provide a baby/toddler/booster seat as needed.

Question 5

What is your cancellation policy?

Accepted Answer

Gratis annulering meer dan 24 uur voor de ophaaltijd met volledige terugbetaling van de aanbetaling. Binnen 24 uur is de €10 aanbetaling niet-terugbetaalbaar. Overmacht (geannuleerde vlucht, gedocumenteerde cruise-schemawijziging) — volledige terugbetaling.

Question 6

Hoe en wanneer betaal ik?

Accepted Answer

U betaalt de chauffeur contant op de transferdag. Geen online afschrijving bij boeking — bevestiging direct via WhatsApp.

Question 7

Can you pick up multiple groups from the same hotel?

Accepted Answer

Yes — book each booking separately or contact us via WhatsApp for a custom group quote.

Question 8

Can I travel with my pet?

Accepted Answer

Yes, small pets in carriers are welcome at no extra cost. For larger pets, message us first so we can confirm the right vehicle.

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